Then scroll down to the section Potentially Unwanted items. Be sure it is clicked On ( to the far right side) Look for the section "Automatic Quarantine". Start Malwarebytes from the Windows Start menu.Ĭlick Settings ( gear icon) at the top right of Malwarebytes window. One of the major goals here is to have it remove all that it detects. I would like you to do a new scan with Malwarebytes for Windows. Press & hold SHIFT+CTRL+Del keys on keyboard to get menu for clearing browsing data:Ĭheck mark the lined "Cached images and files" Scroll down until you see the "reset sync" button and click on the buttonĪfter we are all finished with this case, you may if you wish / if you need to / turn the Google Sync back On. Use Chrome browser to go to and sign into your account. Please do not do any changes on your own without first checking with me.ĭid you notice the mentions in the report of "" No Action By User " ? I will provide a set of tips so that you TICK-mark all detected lines.Īlso notice that this is on Chrome and so extra step has to be made to clear out some history. Please follow my directions as we go along. Let me know what first name you prefer to go by. I will be helping and guiding you, going forward on this case. , C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 201, 838845, 7,, ame, , C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\MANIFEST-000001, No Action By User, 201, 838845,, , ,
, C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.old, No Action By User, 201, 838845,, , , , C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG, No Action By User, 201, 838845,, , , , C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOCK, No Action By User, 201, 838845,, , , , C:\Users\16785\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\CURRENT, No Action By User, 201, 838845,, , , , C:\USERS\16785\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 201, 838845,, , , Endpoint Detection & Response for ServersĪround last week, for some unknown reason MB has started detecting my chrome user data files as PUP and quarantining them is only effective if I stop using Chrome.